SHIPPINGDELIVERYTERMS

  1. What are the delivery charges?

    Delivery charge varies with each Seller. Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off by some Sellers, if you shop with them for a minimum predefined value.

    Are there any hidden costs (sales tax, octroi etc) on items sold by sellers?

    No. There are zero hidden charges when you make a purchase on Apnastore.xyz List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay. Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.

  2. How do I change the delivery info (address to which I want products delivered)?

    You can change your delivery address on our website once you log into your account. Click on "My Account" at the top right hand corner and go to the "Update My Profile" section to change your delivery address.

  3. What is the estimated delivery time?

    Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time is dependent on the following factors

    • The Seller offering the product.
    • Product's availability with the Seller.
    • The destination to which you want the order shipped to and geographical location of the Seller. 'In Stock'

    For items listed as "In Stock", Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

    'Available'

    The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

  4. Why does the estimated delivery time vary from seller to seller?

    You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location. Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.

  5. Are in-transit products insured?

    Only electronic items are insured against theft and damages incurred during transit.

  6. How can I track the delivery of my order?

    All items sold by sellers on Apnastore.xyz are delivered through reputed courier partners You will be provided a Tracking ID for your order by the respective courier service provider. Order IDs contain tracking information from E-Kart Logistics.

  7. Do you do same day delivery?

    We do same day delivery in Kanpur only of Grocery & Personal Care items According to the slots selected by you.

    Following are the Slot Timings ( ONLY FOR GROCERY IN KANPUR )

    • Order placed between 9:00 am - 12:00 am will be delivered at 1:00 pm - 4 :00 pm slot
    • Order placed between 1:00 pm - 4:00 pm will be delivered at 5:00 pm - 8:00 pm slot.
    • Order placed between 5:00 pm -8:00 pm will be delivered Next day at 9:00 am - 12:00 am slot.
  8. FEEDBACK

    How do I contact customer service?

    Our customer service team is available throughout the week, on 0522 4069292 all seven days from 10 am to 7 pm. They can be reached at or via email at support@apnastore.xyz

  9. What are your timings to contact customer service?

    Our customer service team is available throughout the week, all seven days from 10 am to 7 pm.

  10. How can I give feedback on the quality of customer service?

    Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with Apna Store .xyz. Do write to us support@apnastore.xyz in case of positive or negative feedback.

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