Cancel / Return Policy

  1. How do I cancel an order?

    You can cancel your order online before the product has been shipped. Your entire order amount will be refunded. In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier. Unfortunately, an order cannot be cancelled once the item has been delivered to you.

    In order to cancel an item in your order:

    • Log into your Apnastore.xyz account and go to the 'My Orders' page.
    • Identify the item you want to cancel and click on the corresponding 'View Details' link
    • In the detailed order page, you will see 'Cancel' links against each of the items in that order.
    • Click on the 'Cancel' link, indicate/ write the reason for cancellation, choose a mode of refund and confirm cancellation.
    • Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
  2. How can I return/replace an item?

    Click on "Return/Replace" below and select the reason to initiate return or replacement of your item. Our courier partner will pick it up from your place. Do keep the product tags and packaging intact.

  3. In how many days I can replace any Item?

    You can replace your items in 7 days and Grocery items can be replaced at the same time of the delivery.

  4. Can I return part of my order?

    Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

  5. How will I get my money back in case of a cancellation or return?

    Usually in about 2-3 weeks. Most refunds are fully refunded in 5-7 working days after we receive and process your return.

  6. What are the modes of refund?

    The amount will be refunded to your G BOLO G .com account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. The money will be credited back to your account in 7-10 working days. Please contact customer support for any further assistance regarding this issue.

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